Tier Limits Reference
Complete reference of all limits for each subscription tier.
Summary Table
| Resource |
Basic |
Medium |
Pro |
| Monthly Messages |
75 |
400 |
2,000 |
| Assistants |
1 |
3 |
8 |
| Knowledge Bases |
1 |
2 |
5 |
| Storage/Store |
5 MB |
30 MB |
150 MB |
| Functions |
1 |
5 |
15 |
| Variables |
5 |
20 |
75 |
Default Tier
Users without an active subscription receive Basic tier limits.
Message Limits
Monthly Message Quota
| Tier |
Messages/Month |
| Basic |
75 |
| Medium |
400 |
| Pro |
2,000 |
Notes:
- Each AI response counts as 1 message
- Quota resets on billing cycle date
- Unused messages do not roll over
Rate Limits
| Tier |
Messages/Minute |
| Basic |
10 |
| Medium |
50 |
| Pro |
100 |
Notes:
- Rate limits prevent abuse
- Higher tiers have higher limits
- Exceeding rate limit returns error temporarily
Resource Limits
Assistants
| Tier |
Max Assistants |
| Basic |
1 |
| Medium |
3 |
| Pro |
8 |
What counts:
- Active assistants
- Both public and private
- Deleted assistants don't count
Knowledge Bases (Stores)
| Tier |
Max Stores |
| Basic |
1 |
| Medium |
2 |
| Pro |
5 |
Storage per Store
| Tier |
Storage Limit |
| Basic |
5 MB |
| Medium |
30 MB |
| Pro |
150 MB |
Notes:
- Limit applies per store, not total
- Total storage = Stores x Storage/Store
- Example: Pro can have 5 stores x 150 MB = 750 MB total
Functions
| Tier |
Max Functions |
| Basic |
1 |
| Medium |
5 |
| Pro |
15 |
Variables
| Tier |
Max Variables |
| Basic |
5 |
| Medium |
20 |
| Pro |
75 |
Feature Availability
Core Features
| Feature |
Basic |
Medium |
Pro |
| Chat Interface |
Yes |
Yes |
Yes |
| Website Embed |
Yes |
Yes |
Yes |
| Share Links |
Yes |
Yes |
Yes |
| Customization |
Full |
Full |
Full |
| Analytics |
Full |
Full |
Full |
Integrations
| Integration |
Basic |
Medium |
Pro |
Status |
| Website Widget |
Yes |
Yes |
Yes |
Live |
| Shopify |
Yes |
Yes |
Yes |
Live |
| Instagram |
Yes |
Yes |
Yes |
Beta |
| Messenger |
Yes |
Yes |
Yes |
Beta |
| Gmail |
Yes |
Yes |
Yes |
Beta |
Advanced Features
| Feature |
Basic |
Medium |
Pro |
| Custom Templates |
Yes |
Yes |
Yes |
| AUTO_PAY Overflow |
Yes |
Yes |
Yes |
| Priority Support |
No |
Yes |
Yes |
| API Access |
Yes |
Yes |
Yes |
Support Levels
| Tier |
Support Type |
Response Time |
| Basic |
Email support |
48 hours |
| Medium |
Priority email |
24 hours |
| Pro |
Dedicated support |
4 hours |
Overflow Rates
When using AUTO_PAY mode and exceeding your monthly message quota:
| Tier |
Overflow Rate (per message) |
| All Tiers |
$0.05 |
Initial Balance
New users receive a $1.00 USD initial balance for overflow messages.
Calculating Your Needs
Message Estimation
| Use Case |
Est. Messages/Month |
| Personal/Testing |
<75 |
| Small website |
75-400 |
| Medium traffic |
400-1,000 |
| High traffic |
1,000-2,000+ |
Storage Estimation
| Content Type |
Typical Size |
| FAQ document |
50-200 KB |
| Product catalog |
500 KB - 2 MB |
| Documentation set |
1-10 MB |
| Large knowledge base |
10-50 MB |
Choosing Your Tier
| If you need... |
Choose... |
| Testing or small projects |
Basic |
| Growing business (up to 400 messages/month) |
Medium |
| Higher volume + priority support |
Pro |
Upgrading Considerations
When to Upgrade
Consider upgrading when:
- Consistently hitting message limits
- Need more assistants or stores
- Require additional storage
- Need faster support
Upgrade Benefits
| From |
To |
Immediate Benefits |
| Basic |
Medium |
5x messages, 3x assistants, 2x stores, 6x storage/store |
| Medium |
Pro |
5x messages, 2.6x assistants, 2.5x stores, 5x storage/store |