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Creating Stores

Learn how to create knowledge bases (stores) to give your assistants specific knowledge about your business.

Prerequisites

  • Account created
  • Documents ready to upload

Creating a New Store

Step 1: Navigate to Stores

  1. Click Stores in the sidebar
  2. You'll see your existing stores (if any) or an empty state

Step 2: Create Store

  1. Click the Create Store button
  2. Enter a descriptive name for your store
  3. Click Create

Naming Your Store

Choose names that describe the content: "Product Documentation", "Customer FAQ", "Company Policies"

Avoid generic names like "Store 1" or "Test"

Store Dashboard

After creating a store, you'll see the store detail view with:

  • Upload area: Drag-and-drop zone for files
  • File list: Currently uploaded files
  • Storage usage: Progress bar showing used space
  • Delete option: Remove the entire store

Storage Quotas

Tier Storage per Store Max Stores
Basic 5 MB 1
Medium 30 MB 2
Pro 150 MB 5

Storage Limits

The storage usage bar shows your current consumption. When close to the limit, delete files or upgrade your tier.

Managing Multiple Stores

When to Create Multiple Stores

Create separate stores when you have:

  • Different product lines - Separate stores for different product categories
  • Distinct content categories - Products, support, policies in different stores
  • Separate departments or teams - Different teams managing different knowledge areas
  • Content for different assistants - Specialized assistants with focused knowledge
  • Different update frequencies - Static content separate from frequently updated content
  • Size constraints - Splitting large content across stores to stay within limits

When to Use a Single Store

Keep everything in one store when:

  • Content is closely related and interconnected
  • You're at your store limit (Basic: 1, Medium: 2)
  • Your total content fits comfortably within one store's limit
  • All assistants need access to all content
Advanced: Technical Considerations

Each store creates a separate vector store in OpenAI's infrastructure. When your assistant searches for information, it searches across all connected stores.

Performance Impact: - More stores = more search operations = slightly slower responses - Fewer stores = simpler management but less granular control - Sweet spot: 2-5 stores for most use cases

Storage Strategy: - Basic (5 MB): Focused FAQ or product info - Medium (30 MB): Comprehensive documentation - Pro (150 MB): Large knowledge bases with extensive content

Deleting a Store

Permanent Action

Deleting a store removes all uploaded files and cannot be undone.

To Delete a Store

  1. Go to Stores
  2. Find the store you want to delete
  3. Click the delete icon
  4. Confirm the deletion

All files in the store will be permanently removed.

Best Practices

Planning Your Stores

Before creating stores, consider:

  1. Content categories: Group related documents together
  2. Assistant mapping: Which assistants need which knowledge?
  3. Update frequency: How often will content change?
  4. Access patterns: Who manages what content?

Example Store Structures

E-commerce business: 

- Product Catalog
- Shipping & Returns
- Customer Support FAQ
- Size Guides

SaaS company: 

- Product Documentation
- API Reference
- Getting Started Guides
- Troubleshooting

Service business: 

- Service Descriptions
- Pricing Information
- Booking Policies
- FAQ

Troubleshooting

Can't create more stores: - Check your tier's store limit - Delete unused stores - Upgrade to a higher tier

Store name issues: - Names must be unique within your account - Avoid special characters - Keep names concise but descriptive

Next Steps

Upload Files to Your Store