Shopify Configuration¶

Configure your Functional AI chatbot settings within Shopify admin.

Essential Settings

Setting	What to Do
Assistant	Select an assistant with Use Case = "ECOMMERCE"
Widget	Toggle ON to show chatbot on your store
Visibility	Ensure assistant is set to public

Accessing Settings¶

From Shopify Admin¶

Log in to your Shopify admin
Go to Apps
Click Functional AI
The settings page opens

Configuration Options¶

Assistant Selection¶

Choose which assistant handles your Shopify conversations:

Find the Assistant dropdown
Select from your available assistants
The selected assistant will respond to all Shopify messages

E-commerce Assistant

For best results, use an assistant with Use Case set to "ECOMMERCE" and product-specific instructions.

Toggle the chatbot widget on or off:

Setting	Behavior
ON	Widget appears on your store
OFF	Widget hidden from customers

Use this to: - Temporarily disable while updating - Enable only during certain periods - Test before going live

Webhook Settings¶

Configure message handling:

Setting	Description
Enable webhooks	Allow real-time message delivery
Response delay	Optional delay before responding

Advanced Settings¶

Response Delay¶

Add a delay before the assistant responds:

None: Instant response (default)
Short: 5-10 second delay
Medium: 15-30 second delay

Delays can make responses feel more natural and human-like.

Business Hours¶

If available, configure when the assistant is active:

Always on: 24/7 response
Business hours: Only during set hours
Custom schedule: Define specific times

Saving Changes¶

After making changes:

Review your settings
Click Save or Update
Changes apply immediately

Use the preview feature to see how your widget will appear:

Click Preview Widget
A sample chat opens
Test the appearance and behavior

Testing Your Setup¶

Before Going Live¶

Enable the widget
Visit your store (use incognito mode)
Click the chat widget
Send test messages
Verify responses are accurate

Test Scenarios¶

Product question: "What materials is [product] made of?"
Shipping inquiry: "How long does shipping take?"
Availability: "Do you have [product] in size X?"
Support: "I have a question about my order"

Verify in Dashboard¶

Go to your Functional AI dashboard
Open Conversations
Filter by Shopify channel
Confirm test messages appear

Multiple Stores¶

If you have multiple Shopify stores:

Install the app on each store
Each store can use a different assistant
Conversations are labeled by store in your dashboard

Troubleshooting¶

Check these items:

Is the widget enabled? Toggle ON in settings
Is an assistant selected? Must choose an assistant
Is the assistant public? Private assistants won't work
Cache issues? Try incognito mode

If still not working:

Check your Shopify theme for conflicts
Verify the app is installed correctly
Contact support with details

Assistant Not Responding¶

Verify assistant is selected in settings
Check assistant is public in Functional AI
Test the assistant in the Chat interface
Review any error messages

Slow Responses¶

Check if response delay is set
Verify internet connectivity
Large knowledge bases may slow response

Wrong Assistant Responding¶

Double-check assistant selection in Shopify settings
Save settings after changing
Refresh your store page

Best Practices¶

Before Launch¶

Test thoroughly with various questions
Review assistant instructions for accuracy
Ensure knowledge base is up-to-date
Customize widget appearance

Regular Maintenance¶

Review conversations periodically
Update assistant instructions based on feedback
Keep knowledge base current
Monitor for common issues

Performance Tips¶

Keep knowledge bases focused
Use clear, specific instructions
Set appropriate response delays
Monitor and adjust based on feedback