Account¶

Manage your Functional AI account settings, profile, and preferences.

Account Dashboard¶

Your account page displays:

Profile: Your avatar and name
Email: Account email address
Tier: Current subscription level
Usage: Message quota and storage
Balance: Available USD credit (if any)

Profile Settings | LLM Settings

Account Information¶

Email: Used for login, notifications, and billing receipts
Tier: Current subscription (Basic, Medium, Pro) and billing cycle. See Billing for management.
Usage: Messages used vs. limit with progress visualization
Balance: Current USD credit for overflow charges (if available)

Security¶

Security Best Practices

Use a unique, strong password
Enable two-factor authentication
Review active sessions monthly
End unfamiliar sessions immediately
Keep your email account secure

Password: Change via security settings by entering current password and setting a new one
Two-Factor Authentication: Enable 2FA for additional security. Scan QR code with authenticator app and save backup codes.
Sessions: View and end active sessions remotely

Preferences¶

Notification Settings¶

Email Notifications: Configure usage alerts, billing receipts, product updates, and tips
Usage Alert Thresholds: Set at 50%, 70%, 80%, or 90% to receive progressive warnings

Progressive Alerts

Set multiple thresholds (e.g., 70% and 90%) to get early warnings before hitting limits.

Billing Preferences¶

Overflow Handling: Stop at limit - Assistants stop at monthly quota; Auto-pay from balance - Use USD balance for overflow

View overflow rates in your Billing Dashboard.

Advanced: API Key Management

Accessing your API key:

Go to account settings
Find API key section
Copy or regenerate key

Keep API Keys Secret

Never share your API key publicly. Treat it like a password. If compromised, regenerate immediately and update all applications.

Data & Privacy¶

Your Data: We store account information, conversation history, uploaded files, and usage statistics
Data Export: Contact support to request a downloadable export
Account Deletion: Contact support to permanently delete your account and all data

Account Deletion is Permanent

All data, assistants, and conversation history will be permanently lost.

Troubleshooting¶

Can't log in¶

Verify email address is correct
Check email for verification link
Reset password if needed
Clear browser cache and try incognito mode
Contact support if issues persist

Email not verified¶

Check spam/junk folder
Request new verification email
Add noreply@functionalai.com to contacts

Two-factor authentication issues¶

Ensure device time is synchronized
Use backup codes if available
Contact support to reset 2FA

Changes not saving¶

Check internet connection
Ensure you clicked "Save"
Look for error messages
Try refreshing and re-entering

Avatar won't upload¶

Verify format (PNG, JPG, GIF) and size (under 2MB)
Try a different image or browser

Usage stats seem incorrect¶

Usage updates in real-time with slight delays
Check billing cycle dates (counters reset monthly)
Contact support with specific discrepancies

Can't access premium features¶

Verify current tier in Account settings
Allow up to 5 minutes for tier updates
Log out and back in to refresh session

Getting Help¶

Check the FAQ
Contact support with your account email, issue description, and steps to reproduce