Subscription Tiers¶
Compare tiers to find the right fit for your needs.
The Account page displays your current tier, usage statistics, and a comparison of all available tiers.
Tier Overview¶
| Feature | Basic | Medium | Pro |
|---|---|---|---|
| Price | Free | $24.99/month | $99.99/month |
| Monthly Messages | 100 | 750 | 3,000 |
| Overflow Rate | $0.05/msg | $0.05/msg | $0.05/msg |
| Assistants | 1 | 3 | 8 |
| Knowledge Bases | 1 | 2 | 5 |
| Storage per Store | 5 MB | 30 MB | 150 MB |
| Function Templates | 1 | 5 | 15 |
| Variables | 5 | 20 | 75 |
| All Integrations | ✓ | ✓ | ✓ |
| Support | Email (48h) | Priority (24h) | Dedicated (4h) |
Start free, upgrade anytime
All users start on Basic tier (free). Upgrade instantly when you need more.
Tier Details¶
Basic Tier¶
Free • Testing & small projects
Includes: 100 messages/month, 1 assistant, 1 knowledge base, all integrations, email support
Good for: Testing, personal projects, very light traffic (~3 conversations/day)
Quota reset: Every 30 days
Medium Tier¶
$24.99/month • Growing businesses
Includes: 750 messages/month, 3 assistants, 2 knowledge bases, 30 MB storage each, priority support (24h)
Good for: Small to medium stores, moderate traffic (~25 conversations/day)
Quota reset: Monthly on billing date
Pro Tier¶
$99.99/month • High-traffic & agencies
Includes: 3,000 messages/month, 8 assistants, 5 knowledge bases, 150 MB storage each, dedicated support (4h)
Good for: High-traffic sites, agencies, multiple brands (~100 conversations/day)
Quota reset: Monthly on billing date
Choosing Your Tier¶
| Your Situation | Recommended Tier |
|---|---|
| Testing or personal project | Basic |
| Small business (<25 conv/day) | Medium |
| Growing business (25-100 conv/day) | Pro |
| Enterprise (>100 conv/day) | Pro + Overflow or Contact Sales |
Start small, upgrade based on actual usage
Begin with Basic (free) and upgrade when needed. Upgrades take effect instantly.
Pricing¶
Basic: Free | Medium: $24.99/mo | Pro: $99.99/mo
Top-ups: $2, $5, $10, $20 (balance never expires)
Initial Balance
New users receive $1.00 USD in initial balance for overflow usage when using AUTO_PAY mode.
LemonSqueezy vs Shopify differences
LemonSqueezy (Direct signups)
- Credit/debit card payments
- Customer portal for management
- Prorated billing on upgrades
- Separate invoices
Shopify (App users)
- Charged to Shopify account
- Managed via Shopify admin
- Follows Shopify billing policies
- Consolidated invoices
- Medium tier: 5-day trial
Changing Tiers¶
Upgrading
- Takes effect immediately
- Prorated billing (LemonSqueezy) or per Shopify policies
- Service resumes if you were at limit
Downgrading
- Takes effect at next billing cycle
- Current tier remains until cycle end
- Verify you're within new limits before downgrading
Before downgrading, ensure you're within new tier limits
Delete extra assistants, knowledge bases, or files to avoid losing access.
See Managing Subscription for details.
Overflow Pricing¶
When you exceed your monthly message quota, overflow messages are charged at a flat rate:
| Tier | Overflow Rate |
|---|---|
| Basic | $0.05/message |
| Medium | $0.05/message |
| Pro | $0.05/message |
Examples:
- Basic tier: 50 overflow messages = $2.50
- Medium tier: 100 overflow messages = $5.00
- Pro tier: 200 overflow messages = $10.00